We’re currently seeking Retail Assistants to join our team in our Newmarket and Wellington Lounges.
About Yu Mei
Existing to simplify life's complexities—Yu Mei is a leather goods label devoted to considered systems of carrying and responsible stewardship.
Born in Wellington, New Zealand, Yu Mei is designed for modern people who favour understated markers of luxury. Since our founding in 2015, we’ve come to be defined by our unwavering commitment to premium materials and functional design.
Being on the Yu Mei team means joining a small, purpose-driven organisation focused on community, where collaboration and adaptability are key as we innovate and navigate the fashion industry.
Key responsibilities
- Delivering exceptional brand and product experiences through memorable, personalised service.
- Responding to customer queries across all communication channels promptly and efficiently.
- Completing administrative tasks accurately and on time.
- Contributing to a high-productivity environment with strong employee satisfaction, supporting team morale, and promoting an inclusive, supportive culture.
- Precise inventory management and operational performance.
- Ensuring outstanding customer satisfaction, driving brand loyalty and repeat business.
- Cultivating and engaging with Yu Mei's community and guests, assisting with hosting events as required.
- Involvement in marketing initiatives at Yu Mei, including social media and community engagement.
- Maintaining location security at all times and addressing maintenance issues at retail Lounge locations if/when required.
One year of experience in a similar role is preferred but not required.
How to Apply
Yu Mei is committed to building an inclusive and diverse team within a safe workplace environment. Our employment policy prioritises the elimination of barriers that cause or perpetuate inequality in employment. We welcome all applicants with a desire to join our team.
Should you wish to apply for roles, please email your CV and cover letter to careers@yumeibrand.com. We look forward to hearing from you.
About Yu Mei
Existing to simplify life's complexities—Yu Mei is a leather goods label devoted to considered systems of carrying and responsible stewardship.
Born in Wellington, New Zealand, Yu Mei is designed for modern people who favour understated markers of luxury. Since our founding in 2015, we’ve come to be defined by our unwavering commitment to premium materials and functional design.
Being on the Yu Mei team means joining a small, purpose-driven organisation focused on community, where collaboration and adaptability are key as we innovate and navigate the fashion industry.
About the role
As our Auckland Retail Manager, you’ll play a crucial role in leading and inspiring our Newmarket Retail team, ensuring exceptional customer service and brand experiences and driving sales success. You’ll be responsible for the day-to-day operations of our Newmarket Lounge, fostering a positive and productive environment for our community and team to thrive.
This is a fixed term position covering a period of parental leave, commencing 7 September 2026 and running until 1 October 2027.
Key responsibilities include:
- Deliver outstanding customer service and set the hosting standard across walk-in service and booked VIP appointments.
- Host Lounge events and VIP experiences, and grow the Club Yu Mei community and database.
- Own clienteling for the Lounge, nurturing our VIP and high-value relationships through the Club Yu Mei framework.
- Lead, motivate and roster our part time retail team, and manage general employment queries.
- Achieve and exceed sales targets through effective sales techniques and product knowledge.
- Oversee store operations, including visual merchandising, inventory management, store maintenance and security.
Skills, qualifications and experience
- One or more year/s of experience in a similar role is preferred but not required.
- Proven track record of success in exceeding sales targets and driving revenue growth
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication and customer service skills, with a passion for delivering exceptional experiences.
- Strong organisational skills with the ability to manage multiple tasks and processes.
- Experience using Google Suite, Shopify, Cin7 and Gorgias is beneficial but not necessary.
- A genuine interest in fashion and luxury retail, with a strong understanding of the Yu Mei brand values, product and community.
To apply
Yu Mei is committed to building an inclusive and diverse team within a safe workplace environment. Our employment policy prioritises the elimination of barriers that cause or perpetuate inequality in employment. We welcome all applicants with a desire to join our team.
The role is Auckland-based at our Newmarket Lounge and is full-time (Tuesday to Saturday). This role will require availability over the Christmas and New Years period.
Applicants for this position should have NZ residency or a valid NZ work visa.
Should you wish to apply for this role, please email your CV and cover letter to careers@yumeibrand.com. We look forward to hearing from you.
We look forward to hearing from you.
